Plans & Purchases
HD unlock ($5, single photo)
- The HD unlock is a one-time $5 payment for the full-resolution, watermark-free file of one enhanced photo.
- The HD file is delivered instantly, so the HD unlock is not refundable once the file is unlocked.
- Exceptions: we give a full refund if the HD file fails to generate or download, or if you were charged twice for the same photo. Email support@dateup.in within 7 days of purchase.
One-time packs: Quick Fix ($9), Profile Makeover ($19), Dating Season ($29)
- Each pack is a one-time purchase with no subscription and no recurring charges.
- The Profile Makeover and Dating Season are eligible for a full refund within 7 days of purchase if you have used fewer than 5 credits (enhancements or reviews) from the pack.
- Quick Fix is eligible for a full refund within 7 days of purchase if you have used fewer than 2 credits (enhancements or reviews) from the pack.
- After 7 days, or once the credit threshold above is reached, packs are non-refundable.
- Quick Fix and Profile Makeover credits expire 30 days after purchase, Dating Season credits after 90 days; unused expired credits are not refundable.
- Profile Makeover packs bought earlier at $12 keep the same terms: within 7 days of purchase and fewer than 5 credits used.
Wingman (legacy, no longer sold; includes legacy Starter and Pro plans)
- You can cancel your subscription at any time from Settings.
- When you cancel, your subscription will not renew. You keep access until the end of your current billing period and no further charges will occur.
- Cancellations are not automatically refunded.
- If you are unsatisfied within the first 7 days of your initial subscription, contact us for a full refund.
- After 7 days, refunds are not available, but you can cancel anytime to prevent future charges.
Yearly Plan (legacy, no longer sold)
- Yearly purchases are eligible for a full refund within 7 days of purchase if you have not used more than 10 AI enhancements.
- After 7 days or 10 or more enhancements, yearly purchases are non-refundable.
- If you cancel a yearly plan, access ends immediately with no partial refund for the remaining period.
How to Request a Refund
To request a refund, email us at support@dateup.in with:
- Your account email address
- Date of purchase
- Reason for the refund request
We will process eligible refunds within 5 to 10 business days. Refunds are credited to the original payment method.
Refunds don't apply to accounts suspended for breaking the Terms, for example uploading photos of someone under 18 or sexual content.
Contact
Questions about refunds? Reach out to support@dateup.in and we will help you out.