Refund Policy

Last updated: April 30, 2026

Subscription Plans

We want you to be happy with Dateup. Here is our refund policy for each plan type:

Starter & Pro (Monthly Subscriptions)

• You can cancel your subscription at any time from Settings > Manage Subscription.
• When you cancel, you keep access until the end of your current billing period.
• If you are unsatisfied within the first 7 days of your initial subscription, contact us for a full refund.
• After 7 days, partial refunds are not available, but you can cancel to prevent future charges.

Lifetime Plan

• Lifetime purchases are eligible for a full refund within 7 days of purchase if you have not used more than 10 AI enhancements.
• After 7 days or 10+ enhancements, lifetime purchases are non-refundable.

How to Request a Refund

To request a refund, email us at prasen.nayak@hotmail.com with:

• Your account email address
• Date of purchase
• Reason for the refund request

We will process eligible refunds within 5-10 business days. Refunds will be credited to the original payment method.

Contact

Questions about refunds? Reach out to prasen.nayak@hotmail.com and we will help you out.