Refund Policy

Last updated: August 9, 2026

Plans & Purchases

We want you to be happy with Dateup. Here is our refund policy for each purchase type:

Profile Makeover (One-Time Pack)

• The Profile Makeover is a one-time $12 purchase — no subscription and no recurring charges.
• It is eligible for a full refund within 7 days of purchase if you have used fewer than 5 credits (enhancements or reviews) from the pack.
• After 7 days, or once 5+ credits have been used, Makeover packs are non-refundable.
• Pack credits expire 30 days after purchase; unused expired credits are not refundable.

Wingman (Monthly Subscription — includes legacy Starter & Pro plans)

• You can cancel your subscription at any time from Settings.
• When you cancel, your access ends immediately and no further charges will occur.
• Cancellations are not automatically refunded — unused time on your current billing period is forfeited.
• If you are unsatisfied within the first 7 days of your initial subscription, contact us for a full refund.
• After 7 days, refunds are not available, but you can cancel anytime to prevent future charges.

Yearly Plan (legacy — no longer sold)

• Yearly purchases are eligible for a full refund within 7 days of purchase if you have not used more than 10 AI enhancements.
• After 7 days or 10+ enhancements, yearly purchases are non-refundable.
• If you cancel a yearly plan, access ends immediately with no partial refund for the remaining period.

How to Request a Refund

To request a refund, email us at prasen.nayak@hotmail.com with:

• Your account email address
• Date of purchase
• Reason for the refund request

We will process eligible refunds within 5-10 business days. Refunds will be credited to the original payment method.

Contact

Questions about refunds? Reach out to prasen.nayak@hotmail.com and we will help you out.